Subscription and Refund Terms

1. Who charges you

The seller of the subscription and the party that charges you is Red Ox Ventures LLC, the company that operates Grow Story Time.

On your card statement the charge appears as GROWSTORYTIME. If you see a charge you do not recognize, write to us before disputing it with your bank — we can sort it out faster.

2. Plans and pricing

Prices are in US dollars and include any applicable taxes: what you are charged is exactly the advertised amount. Red Ox Ventures LLC is responsible for applicable taxes.

The subscription is currently offered in the United States only.

3. What's included

Both plans include 10 personalized stories every month.

The annual plan also delivers 10 every month: it is not 120 stories available on day one. What differs between the plans is how often you are billed, not how many stories arrive each month.

A month's stories do not roll over to the next month.

The 3 included stories a family gets without paying remain theirs, do not expire, and do not change by subscribing.

Listening to stories, browsing the public catalog, saving favorites, and recording your own voice do not use up stories.

4. It renews automatically until you cancel

Each charge uses the payment method you have on file, without asking you again. That is what you authorize when you subscribe.

In "Your account" you can always see the state of your subscription and when the next charge is due.

5. How to cancel

In the app, go to Your account and tap Manage subscription. You can cancel there in a couple of taps.

Cancelling does not cut off your access that day. The subscription ends at the end of the period you already paid for, and until then you keep Premium. After that you are not charged again.

If you cannot find how to do it, write to hello@growstorytime.com and we will cancel it for you.

6. Refunds

Our policy, in three cases:

• Monthly plan: we refund in full if you ask within 7 days of a charge. The subscription is cancelled at that point.
• Annual plan: we refund in full if you ask within 14 days of the charge. After that window there is no refund, but you can cancel and keep access until the year you paid for ends.
• A charge you do not recognize or did not want: we refund it, with no deadline, as long as that period's stories have not been used.

And three rules that apply in every case:

• The stories you already created stay in your library. We do not take them away over a refund.
• Any unused stories from that period are forfeited when the refund is issued.
• Refunds go back to the payment method that was charged. Your bank may take several business days to show it; that part is out of our hands.

To request one, write to hello@growstorytime.com from your account's email address.

7. If a payment fails

If your card expires or a charge does not go through, we do not cut off your access at that moment. It is retried over a few days and we tell you in "Your account" so you can update your payment method.

If the charge still does not go through after those attempts, the subscription is cancelled and Premium access ends.

You can subscribe again whenever you want.

8. If the price changes

We may change plan prices. A price change never applies to a period you already paid for.

We will email you at least 30 days before a new price is charged at your renewal, and that notice will tell you how to cancel if you would rather not continue.

9. How payment works

Payments are processed by Stripe. Your card details are entered on a Stripe page and never pass through Grow Story Time's servers: we do not see them and we do not store them.

For each subscription we keep what we need to provide the service: which plan you have, its state, when the period starts and ends, and a Stripe customer identifier. This is described in the Privacy Policy.

Your receipts and billing history are in "Manage subscription".

10. Taxes

Advertised prices include any applicable taxes. Red Ox Ventures LLC is responsible for reporting and paying them where an obligation exists.

If the subscription is later offered outside the United States, or a change in law requires tax to be shown separately, we will give notice before it affects a charge.

11. These terms and the others

These terms form part of the Terms of Service, which continue to apply to everything not covered here — including governing law and how a disagreement is resolved.

We may change this page. When a change affects what you pay or how you cancel, we will give notice first and update the date above.

12. Contact and support

Grow Story Time
Red Ox Ventures LLC

For anything to do with a charge, a cancellation, or a refund: hello@growstorytime.com.